Cancellation Policy

Consumers residing within the European Union have a statutory right of withdrawal in accordance with the following provisions:

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the last goods of your order.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or an email) to:

MOJE BY MORRIS SOCIEDAD LIMITADA
JACINTO BENAVENTE 16
LOCAL 20, 29602 MARBELLA MÁLAGA, SPAIN
Email: contact@moje-fashion.com

You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

⚠️ Important Notice on Hygiene & Returns (Swimwear)

According to EU regulations, the right of withdrawal does not apply to the delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery.

Therefore, swimwear can only be returned if the hygiene seal and tags are fully intact, undamaged, and have not been removed. For all other items (dresses, tops, skirts), a refund is only possible if the goods are unused, undamaged, and returned with all original product tags attached.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Information & Failed Deliveries

  • Please avoid damage and contamination of the goods. Return the items in their original packaging with all accessories if possible.
  • Do not send packages back freight collect (unfrei). The buyer must bear the return shipping costs.
  • Failed Delivery due to Buyer Error: If a package is returned to us because of an error on the buyer's part (e.g., incorrect/incomplete address, wrong name on the doorbell, or failure to collect the package from the parcel shop), we reserve the right to deduct the resulting shipping and return fees from your refund.

B. Model Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and include it in your return package, or email it to us at contact@moje-fashion.com.

To:
MOJE BY MORRIS SOCIEDAD LIMITADA
JACINTO BENAVENTE 16
LOCAL 20, 29602 MARBELLA MÁLAGA, SPAIN
Email: contact@moje-fashion.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Customer Name (First & Last Name): ______________________________________________

Order Number (e.g., #1001): _______________________

Ordered on (*) / Received on (*): ___________________ / _____________________

Item Name(s): ________________________________________________________

Reason for Return (Optional): _______________________________________________

Date and Signature: ____________________________________

(*) Delete as appropriate.